Client Reviews

1,000+ FIVE STAR REVIEWS AND COUNTING!!

Exceptional Service From Start to Finish

"Where Trust Comes First"

We know you have options and we know you want the best service when you bring your car in for auto repair services. This is why we are always striving to deliver beyond your expectations. It’s all part of our mission to serve (our customers, society & the environment) – we’re working hard to lead the “auto repair” industry. Below are a few unsolicited testimonials and feedback we’ve received from customers.

Call (702)255-4090 we’ll take good care of you too.

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Desert Oasis European Auto Service & Repair

4.7

Based on 341 reviews

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Joana Miranda

16:08 30 Oct 24

I really appreciate all your help, you guys are awesome!

17:09 28 Oct 24

16:20 28 Oct 24

16:04 23 Oct 24

16:06 21 Oct 24

02:30 20 Oct 24

Excellent service. I definitely recommend Desert Oasis to anyone looking for quality service.

g ortega

17:32 15 Oct 24

Great service! Very professional.

terrence hemming

21:24 14 Oct 24

Transparent and Professional

Judith Bell

16:22 11 Oct 24

Service on car and working with Anthony was great! Picking up the car I informed them I need the car when they open at 8 because I have work across town at 8:30 they had to call employee to bring my car back the employee parked my car in the other bay across the parking lot sitting in my car I had to ask him to get out so I can leave. I was 16 mins late for work. Frustrating if I’m being proactive they need to communicate better

Dejerah Brown

16:10 11 Oct 24

Ruben Perez

00:31 11 Oct 24

This is the second review from my first I went back to this place and talked to the owner they were very helpful I recommend this place to anyone The owner seems like a genuine guy thank you

Samnang Tor

21:29 09 Oct 24

Kristin Parks

20:09 30 Sep 24

702fr

16:13 30 Sep 24

Very professional, personable, knowledgeable and very competitive price's. I would highly recommend.

Jeremy Suggs

18:02 28 Sep 24

Effective and efficient service and professionalism was my entire experience with Desert Oasis Auto Service! I recommend this business because it’s honest, professional, and highly focused on client satisfaction.

Kilah Lipstick

23:20 27 Sep 24

Disappointed. All I ever asked from anyone touching my car is transparency and I didnt get that instead I feel I got hosed. I just recovered from a stroke and being out of work finally got myself together financially to get some work done on my neglected Porsche. I recently moved down the hill from Summerlin and was new to this neighborhood and was looking for a shop that will act as my primary shop for I have several things to do. First before I go in let me start by saying Anthony and Bill were really nice and professional and the best thing about this business I do not blame them for doing their jobs. I understand that there is a sales element in the Service Advisor position as I was a trainer in corporate sales so I understand the techniques used. So back to my repair. I needed brakes I called spoke to Bill and asked for pricing on front brakes. I was given a quote for $1,300 other shops in the area had given me the same pricing so I decided to go with Desert Oasis based on the good reviews. I had another issue which was an oil leak but I was told it would cost me $200 for them to me where the leak came from. I only had a budget of $1500 that day so I was unable to find out about the leak which started my disappointment. So as Service Advisors go Anthony sent me a very thorough, accurate and comprehensive service advisement with pictures of everything that need attention at some point that came up to $10,00 dollars $7000 was control arms ( more insanity) he said I needed. He also suggested i get a $286 oil change which made zero sense because I came in telling them I had a leak why would I get an oil change when you are telling me I have to pay to tell me where its coming from again I understand labor I just didnt have it. So at this point I just want my brakes fixed so I can pick up my car. I then get a call from the service manager Armando who to me sounded like he annoyed that I didnt have more money to pay for whatever they was going to tell me the leak was coming from. I then had to signs some waiver that they warned me that driving a car without oil can damage the car ( as if I already did not know this). I felt I was being scared into a repair I knew I needed but did not have the money for. Armando using the scare technique made it sound like it would be a danger to drive it when I drove there in the first place. Even with all I said my disappointment didnt come until after I got my car. So I pick up my car $1,460.00 for 2 front rotors 2 Sensors the pads and labor. I got home still annoyed I still didn't know where the leak was coming from. I then started looking at my receipt. My parts cost $990.00 $300 for each (2) rotor and $274.00 for the pads, 102.00 for (2) brake sensors and I paid 259.00 in labor a shop fee of 37.85 a Hazmat fee of 31.54 and 132.34 in tax for a total of $1,483.86. Before I go on here is my big thing I DONT CARE WHAT LABOR COSTS but DO NOT FLEECE ME ON PARTS. So remember when I said I called Bill to ask for a price. He also told me what the name of the brand was for the brake parts he said Textar. So I started doing research come to find out Dessert DOUBLED the price on each of the parts they charge me for. Let me say this I EXPECT FOR ALL SHOPS TO MAKE MONEY ON PARTS BUT 100% MARK UP IS insane and greedy. I will give you 25-50% mark up but 100% was too much. In total I should have been out $488.00 in parts not $990. Sadly there are no rules to given how much a shop can increase parts prices by but 100% markup lost me as a future customer ever. I had a shop tell me that would charge an extra 50.00 per hour on labor If brought my own parts and you know what I wish I had went that route. We can all agree it's hard out here these days but it sure would be nice to find at a shop you can trust who doesn't fleece you. If I paid that for just front brakes imagine what they would charge me for the oil leak . Never again you lost what could have been a loyal customer. Look at the tone the owner uses in response to complaints in the review its horrible

Keoni

20:12 26 Sep 24

Friendly and Professional.

Frederick Van Hoose

20:59 23 Sep 24

Quick appointment and fast service.

Chuck Amies

17:38 23 Sep 24

There were great

Sheri Zeiler

17:17 23 Sep 24

Desert Oasis was quick with diagnostic of what was wrong with my car. The folks in the office were kind and professional.

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Desert Oasis European Auto Service & Repair

4.6

Based on 198 Reviews

Patty G.

2024-05-16 09:38:46

I would like to say "THANK YOU" to the entire team at Desert Oasis European Auto Shop, especially to Bill for taking care of my Q7. It was a very... read more

Bryan C.

2024-03-29 12:19:21

To have a shop of techs with knowledge and experience in European brands is very helpful, dealerships don't always build customer relationships or trust... read more

Desirae L.

2024-03-29 12:17:31

I took in my Mercedes and had the pleasure of meeting JC and the rest of the staff, they're very professional and knowledgeable. Recommend 10 out of 10!!!! read more

Angel O.

2024-03-29 11:54:04

Had my vehicle dropped off with JC and experience from start to finish was amazing! I'm glad I've found a spot where I can be comfortable with dropping my... read more

Doris R.

2024-03-26 17:56:31

After doing a charge back on my card due to my engine seizing 3 days later, this business refused the charge back and got the money back for a new battery... read more

Tristan C.

2024-03-25 22:15:13

Bad news would not recommend at all tried to fix shit that was not broken instead of clearing one minor code they put air in tire that didn't need threw... read more

Patty G.

2024-03-25 10:20:20

This was my first time bringing my 2017 Audi Q7 to Desert Oasis. Once my service warranty at the dealership expired I started taking it to another European... read more

Damian R.

2024-02-02 18:50:56

I took my car in for an alignment that they owed me and an oil change. It was returned to me with a misfiring cylinder. I had to argue with them to even get... read more

Richard H.

2024-02-01 17:22:32

I recently acquired a 2013 VW Beetle that had some engine issues. The VW dealer recommended that I replace the engine (2.0Turbo) due to low oil pressure.... read more

Earnest W.

2024-01-30 22:18:01

Simply amazing. The level of professionalism that this guys have is mind bending. Keep up the good work guys read more

Chris E.

2024-01-21 13:13:17

Brought my SUV to get my brakes done and they were very efficient and have competitive pricing. Highly recommended! read more

Jobelle S.

2024-01-11 16:01:16

Another oil change and another happy and satisfied customer once again. Bill is always great and explains everything. Ill be back as always. Thank you! read more

Ronald M.

2023-11-01 03:35:58

I needed to have the B service performed on my 2019 Mercedes C300, and I'm extremely pleased that I discovered Desert Oasis! Their service is both speedy... read more

Jobelle S.

2023-10-09 14:01:08

It was my first time bringing my car here for an oil change and I am impressed. Easy to book an appointment and even though I came in early, they were able... read more

Ivan R.

2023-10-04 10:54:30

I brought my Audi Q7 for an oil change, the customer service was excellent very professional staff and service , I highly recommend Desert Oasis. read more

Anthony M.

2023-09-11 00:59:02

Great experience getting my Euro cars and SUV's worked on. Highly recommend this location read more

Alyssa M.

2023-07-19 15:03:47

Super easy to make an appointment. Great location. Everything was very efficient. I came in for a oil change and needed help with a bulb replacement. They... read more